Shipping & Returns

 

Shipping

FREE SHIPPING to UK, EU and USA for all orders made directly via jupiter10.com

For all other countries we offer a flat rate shipping of £25.

Non-EU customers will be responsible for import duties and local taxes.

Orders are generally processed and dispatched within 7 working days, however depending on stock availability can take up to 21 working days.

Please allow the following delivery times after dispatch: UK 1-3 days  / Europe 3-5 days / Rest of the World 5-10 days.

Please be advised that these are guidelines, delivery times may vary depending on stock levels. A customer service representative will be sure to advise you on expected delivery time related to your specific order.

All UK orders will be shipped via DPD and can be tracked on their website using the tracking number provided by DPD.

All EU orders will be shipped via DHL Road unless otherwise stated. All International orders will be shipped via FedEx, unless another service has been requested.  

Once your order has been dispatched you will receive automated tracking information to your email address with the reference number and where to track.

Delivery is FREE for all wallpaper samples, and sent via Royal Mail.

 

Returns

We want you to be completely satisfied with the products you have ordered from us. If you are not 100% happy with your purchase you can return your order within 14 days of receipt for an exchange or refund. To be eligible for a return, your item must be unused, and in the same condition that you received it. It must also be in the original wrapping and packaging. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We do not accept returns on samples.

 

WHAT TO DO WHEN RETURNING BY POST: 

  1. Send us an email to returns@jupiter10.com within 14 days of receipt. Please provide the following information:
    • State your name, address, date of purchase, order number and items purchased (product name and quantity) 
    • Indicate if you would rather exchange the goods or receive a refund, and the reason for the exchange or refund.
  2. Send us the product within 14 days.
  3. To make a return or exchange we need to receive the product back in an unused, unopened, and resalable condition, in its original wrapping / packaging. 
  4. Refunds will be given only after we have received and inspected the product. You must send your returns using a recorded or signed for service, and retain the proof of postage.
  5. We will advise on the returns address via email.


Faulty Products

We will make every effort to ensure you receive exactly what you have ordered in perfect condition, however if you receive a faulty or damaged order please inform us immediately, or anytime up to 14 days of receipt by email to returns@jupiter10.com 

Please include your order number in all communications. Once the damage is verified we will arrange a refund or exchange. We only replace items if they are defective or damaged. 

Please note: all products should be inspected prior to hanging. No claim can be accepted after wallcoverings have been cut and hung, our responsibility is limited to the cost of the replacement wallpaper.