Yes, we ship all over the world. Shipping costs will be calculated at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Please allow the following delivery times after dispatch: UK 1-3 days / EU 3-5 days / USA & Canada 5-10 days / Rest of the World 7-14 days. You will receive the tracking reference via email once the order is dispatched.
If you live outside the UK You may be charged additional handling fees and custom duties and/or other taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
All UK roll orders are shipped via TNT. All EU roll orders are shipped via UPS unless otherwise stated. All International roll orders will be shipped via FedEx, unless another service has been requested. All samples are sent via Royal Mail 1st class post.
You can return your order within 14 days of receipt for an exchange or refund. To be eligible for a return, your item must be unused, and in the same condition that you received it. It must also be in the original wrapping and packaging. You will be responsible for paying your own shipping costs for returning your order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that all bespoke, contract and vinyl products are non-returnable. Your statutory rights to refund or exchange still apply if the goods are faulty or not as described.
Yes, we can re-colour and adapt any existing design. We can simply match colours through any colour system such as Pantone, RAL, NCS or any other non-standard reference you may have.
Our wallpaper is a ‘paste the wall' product. A premium quality 'paste the wall' solvent-free, fungicide protected, light grade adhesive should be used. Do not use self-mix adhesives.
Each design has its own repeat measurement, this will affect how many rolls are required.
Our standard non-woven wallpaper is suitable for slightly humid areas and has been used in kitchens, washrooms and WCs. If there is adequate ventilation, this also helps. We don't advise installing wallpaper where there is direct contact with water, behind taps or near a shower, but there are clear wallpaper sealants you can apply for added protection. Alternatively we can provide any design on vinyl which is more resistant for areas with humidity.
Our wallcoverings are made with fibres from sustainably managed sources, free of glass fibres and PVC. With UK & Europe renowned for its strict environmental legislation, our wallcovering suppliers are subjected to stringent and regular checks, aiming to prevent or reduce air, water and land pollution in all stages of their industrial process.
Our wallcovering certifications includes: UL ECOLOGO®, UL GREENGUARD GOLD, Japan Eco Mark - JEA, Émissions Dans L’air Intérieur, German AgBB.
Jupiter 10 cares about the environment.
We are active, on several fronts, in our efforts to reduce the environmental footprint of our products.
Our wallcoverings are made with fibres from sustainably managed sources, free of glass fibres and PVC.
At the printing stage, the cutting-edge digital printing technologies we have adopted are much more efficient in water and energy usage than conventional screen printing methods; and more importantly, waste is reduced to a minimal. There are no pre-press stages between the digital document file and the final print, so there is no need for, film plates or photo chemicals avoiding the need for toxic solvents and further harmful byproducts upon ecosystems or the environment.
We will make every effort to ensure you receive exactly what you have ordered in perfect condition, however if you receive a faulty or damaged order please inform us immediately, or anytime up to 14 days of receipt by email to firstname.lastname@example.org
Please include your order number in all communications. Once the damage is verified we will arrange a refund or exchange. We only replace items if they are defective or damaged.
You can contact us through our contact page! We will be happy to assist you.