FAQ – Jupiter10

Sample orders are processed and dispatched within 72 hours via Royal Mail 1st Class post.

Roll orders are processed and dispatched within 14 to 21 working days via tracked & signed courier service.

Please allow the following delivery times after your order has been dispatched: UK 1-3 days / EU 3-5 days / USA & Canada 5-10 days / Rest of the World 7-14 days. You will receive the tracking reference via email once the order has shipped.

Shipments outside outside the UK may be charged custom duties and other local taxes. Any charges on a parcel must be paid by the person receiving the parcel, this also applies to trade & wholesale customers.

When it comes to import procedures, we advise you to always contact the local customs for further information. Also, our logistics partner will be in touch if more information is needed for freight forwarding. The Harmonized System (HS) code of our standard non-woven wallpaper is 4814200000.

You can return your order within 14 days of receipt for an exchange or refund. To be eligible for a return, your item must be unused, and in the same condition that you received it. It must also be in the original wrapping and packaging. More information can be found here

You will be responsible for paying your own shipping costs for returning your order. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Orders for overseas customers must include all UK customs clearance formalities.

When returning goods in any of the above circumstances please send us an e-mail to returns@jupiter10.com

Please state your order number, date of receipt, the reason for returning the product and whether you would like a refund or a replacement product.

Please note that all bespoke, contract and vinyl products are non-returnable. Your statutory rights to refund or exchange still apply if the goods are faulty or not as described.

We do not accept returns on samples.

We will make every effort to ensure you receive exactly what you have ordered in perfect condition, however if you receive a faulty or damaged order please inform us immediately, or anytime up to 14 days of receipt by email to returns@jupiter10.com

Please include your order number in all communications. Once the damage is verified we will arrange a refund or exchange.

Send us an email to returns@jupiter10.com within 14 days of receipt. Please provide the following information:

State your name, address, date of purchase, order number and items purchased (product name and quantity)

Indicate if you would rather exchange the goods or receive a refund, and the reason for the exchange or refund.

Send us the product within 14 days.

To make a return or exchange we need to receive the product back in an unused, unopened, and resalable condition, in its original wrapping / packaging.

Refunds will be given only after we have received and inspected the product. You must send your returns using a recorded or signed for service, and retain the proof of postage.

We will advise on the returns address via email.

Each design has its own repeat measurement, this will affect how many rolls are required. Use our wallpaper calculator tool to quickly find out how much wallpaper you require for your space. We always advise adding 10-15% extra for pattern matching and trimming.

It’s important to note that our wallpaper is printed in batches, so slight variations in colour may occur between batches. Therefore, we recommend ordering all the rolls you’ll need at once. If you require wallpaper calculation assistance, please contact us at customercare@jupiter10.com

Our standard non-woven wallpaper is suitable for slightly humid areas and has been used in kitchens, washrooms and WCs. However, we do advise that it is kept as dry as possible, with adequate ventilation. We don't advise installing wallpaper where there is direct contact with water, behind taps or near a shower, but there are clear wallpaper sealants you can apply for added protection. Alternatively we can provide any design on vinyl which is more resistant for areas with humidity.

Our wallpapers are made with fibres from sustainably managed sources, free of glass fibres and PVC. With UK & Europe renowned for its strict environmental legislation, our wallcovering suppliers are subjected to stringent and regular checks, aiming to prevent or reduce air, water and land pollution in all stages of their industrial process.

We are active, on several fronts, in our efforts to reduce the environmental footprint of our products. Our wallcoverings are made with fibres from sustainably managed sources, free of glass fibres and PVC.

At the printing stage, the cutting-edge digital printing technologies we have adopted are much more efficient in water and energy usage than conventional screen printing methods; and more importantly, waste is reduced to a minimal. There are no pre-press stages between the digital document file and the final print, so there is no need for, film plates or photo chemicals avoiding the need for toxic solvents and further harmful byproducts upon ecosystems or the environment.

Sample orders are processed and dispatched within 72 hours via Royal Mail 1st Class post.

UK mainland sample orders will arrive in 2-5 working days.

International sample orders can take up to 2 weeks.

If you need faster delivery on a sample order, please contact us at customercare@jupiter10.com and we’ll do our best to get this to you more quickly.

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